Help

Payment

We are unable to accept payments by cash or cheque for online transactions. You can pay using PayPal or if you prefer you can telephone us with your credit card information. If you prefer please supply your telephone number and we would be happy to call you.

Elysian accepts the following credit cards:

  • Visa
  • MasterCard
  • America Express
  • The purchase price for each product ordered is the one that appears alongside that product on the web site, in Canadian dollars.
  • The cost of delivery and all applicable sales taxes are over and above the product price (except where it is indicated that delivery is included)
  • Elysian reserves the right to change the price of any product offered on the Web site at any time and without prior notice.

Shipping

When you place an order with Elysian Natural Soap, you can guarantee that we will take the time to carefully package and ship your items to you. Our goal is to have your order packed and shipped within 24 business hours. At this time we are only able to ship within Canada.

Flat rate shipping applies at $15.00 for orders under 2kg in weight. If your order is over 1kg a higher shipping rate may apply.

Free shipping if applicable is only available on orders under 1kg and over $150 before tax. Unfortunately we are unable to offer this to our customers in the Canadian Territories. This is a limited time offer and may be withdrawn at any time. This is only available for retail sales, not wholesale.

For all orders over 1 kg, if additional cost applies, we will email you with a shipping quote before processing your order. This is only available for retail sales, not wholesale.

All orders are shipped with Canada Post. Delivery times are dictated to us by Canada Post and are approximate. You can expect your order to fall within these times except around Christmas. Expedited parcels are expected to be delivered within 3 to 7 business days and Express in 2 to 4 business days.

Returns

We hope that every order you place with Elysian Natural Soap meets or exceeds your expectations. If at all you are unhappy with your order, please do not hesitate to email by clicking here so that we may correct any shortcomings. We love to hear any feedback you may have so that we can continue to improve our service to you.

Please note that in the event you have to return the product by mail for a refund or exchange  the cost of shipping is the customers responsibility.

If you have any questions or concerns simply email here or call 506 567 9315.

Promotions

From time to time, Elysian Natural Soap uses promotional codes to offer customers discounts or special offers. These promotional codes must be entered in the voucher code box in the shopping cart. The codes may be sent out by e-mail or published in magazines as part of an ad or joint offer. Personal Information Security

Elysian has established state-of-the-art security measures in order to protect you against the loss or unauthorized use of your data on file, including credit card information.

Elysian’s payment Web servers use the most advanced Secure Socket Layers (SSL) technology, which ensures highly secure data transmission. Furthermore, Elysian servers are also protected by firewall-type technology.

Elysian is committed to maintaining its hardware at the leading edge in order to ensure that you can make secure transactions on the site at any time. However, no security measure is perfect. You should be aware that there is always a certain amount of risk that personal information provided to Elysian may be unwittingly disclosed without your consent, and as a result of no fault on the part of Elysian. Elysian hereby waives any responsibility regarding the disclosure of your personal information, except in the event that such disclosure occurs as a result of negligence on its part.

Please note that, for your security, no credit card-related data is kept on Elysian’s servers. Should you be concerned about the issue of confidentiality and the use of your credit card on the Internet, you may order by phone through our store at 506 567 9315.